Independent Bus, Coach & Public Transport Consultancy
Museum House Consulting provides independent specialist advice and practical support to bus and coach operators, local authorities and other organisations involved in passenger transport across the UK and Ireland.
Combining more than 30 years of senior industry experience with hands-on consultancy work, we support clients with operational and commercial reviews, network planning, fleet and organisational strategy, fares and ticketing, tendering, customer experience, partnerships and special projects.
Our experience covers city, urban, rural and interurban bus services, contracted and school transport, airport and express coach operations and event transport.
Whether you need an independent review, support with a specific project, temporary management expertise or longer-term consultancy assistance, talk to us about how Museum House Consulting can help.
WHO ARE WE
Museum House Consulting was founded in 2025 by Douglas Robertson, an experienced passenger transport professional whose career spans more than 30 years across bus and coach operations, local government and senior industry leadership.
Before establishing Museum House Consulting, Douglas held senior commercial and operational roles with both major transport groups and independent operators, including Managing Director and Commercial Director of Stagecoach East Scotland.
Since its launch, Museum House Consulting has supported clients across the bus, coach and local-authority sectors with operational reviews, commercial strategy, organisational and fleet planning, network development, customer experience and specialist project work.
Our approach combines senior-level strategic thinking with practical operational experience — understanding not only what should change, but how it can be delivered.
RECENT CONSULTANCY EXPERIENCE
Since launching in 2025, Museum House Consulting has worked on a growing range of assignments across the bus, coach and public transport sectors.
Recent projects have included:
Bus operation transition and acquisition support
Supporting a local authority preparing to take responsibility for an established bus operation, including organisational structure, staffing, fleet strategy, depot requirements, operational systems and transition planning.
Airport and intercity coach review
Examining service delivery, passenger experience, timetable presentation, digital information and commercial opportunities across airport, city and longer-distance coach operations.
Operational and commercial bus network review
Reviewing an established urban bus operation facing increased competition, covering network performance, fleet deployment, branding, customer information, service quality and opportunities for commercial improvement.
We also provide focused support on individual operational, commercial and strategic issues, giving clients access to senior industry experience without the overhead of a large consultancy team.
Consulting with Experience
In December 2025, Coach & Bus Week spoke to Museum House Consulting founder Douglas Robertson about his career in passenger transport, the launch of the consultancy and the challenges and opportunities facing the bus and coach industry.
WHAT CAN WE OFFER
Museum House Consulting provides practical, experienced support across commercial, operational and strategic passenger transport projects.
Explore our specialist services below, or contact us if your requirement doesn't fit neatly into one category. Many of the assignments we undertake bring together several disciplines and can be tailored around the particular challenges facing your organisation.
Bus Franchising & Partnerships
- Franchise Bid Support
- Enhanced Partnerships
- BSIP Support
- Mobilisation & Transition
Network Design
- Network & Timetable Reviews
- Service Planning
- Reliability & Simplicity
- Resource Efficiency
Operations & Performance
- Operational Reviews
- KPIs & Performance
- Customer & Operational Audits
- Service Reliability
Management Services
- Interim & Project Support
- Organisational Reviews
- Pay, Terms & Conditions
- Recruitment Support
Customer Experience & Marketing
- Customer Information
- Brand & Presentation
- Marketing & Passenger Growth
- Leisure & Tourism
Our services also include Fares & Ticketing, Stakeholders & Partnerships, Training & Development and Special Projects.
WHY MUSEUM HOUSE?
Our name reflects our roots in Dunfermline, Scotland's ancient capital and newest city.
Museum House has been part of the local community for generations, welcoming many visitors in its previous role as the town's museum and evolving alongside the city itself.
Public transport plays a similarly important part in connecting communities and supporting their economic and social development. Museum House Consulting is committed to helping operators and authorities shape that future.